Terms of service

Summary in plain words

1. Who this agreement is between

These terms are an agreement between Estibra LLC (in formation), a Florida limited liability company with its office in Miami, Florida (“Estibra”, “we”, “us”), and the business that signs up for the service (“you”, “your”, “the client”).

Our mailing address and our registered agent in Florida are available on request at legal@estibra.com.

The service is for businesses. Do not use it if you are under 18. The person who accepts these terms confirms they are allowed to sign for the business.

You accept these terms when you create an account, click “Approve and turn on”, or start using the service, whichever happens first.

2. What the service is

Estibra is a robot that operates courier software you already license, on your instruction. It has three parts:

1. A cloud robot that logs into your courier software in a browser and does the repetitive work: entering shipments, reading pre-alert emails you forward to us, matching tracking numbers, printing labels, and similar tasks.
2. A local agent — a small program you install on a computer in your warehouse so the robot can talk to your printers, your scale, and your dimensioner on your own network.
3. A dashboard at your own address (for example, yourcompany.estibra.com) where you can watch what the robot is doing, see its screen, and turn it off.

This is a service we host and run for you. You are not buying a copy of software, and you do not get the source code.

We may add features, and we may change how the robot works internally, as long as we do not materially reduce what you are paying for. If we do plan to materially reduce it, section 9 says what happens.

3. What the service is not

Read this section carefully. It is the part people most often get wrong.

1. We are independent. Estibra is not affiliated with, sponsored by, or endorsed by CargoTrack or any other courier-software vendor. We have no partnership, reseller agreement, or approval from any of them.
2. We do not sell you courier software. You keep your own license, your own contract, and your own bill with your software vendor. Nothing here replaces or changes that relationship.
3. We use vendor names only to say what we work with. Product names that appear in our materials belong to their owners. We use them to identify the software our robot operates, and for no other reason. We do not use any vendor’s logo, colors, or product screenshots.
4. The robot is you, not us. When the robot logs in, it is acting as your authorized agent, using a user account you created inside your own system, doing what your own employee could do on the same screens.
5. We do not copy databases. We do not bulk-export any vendor’s database, resell data taken from it, or reverse-engineer it.
6. We are not your lawyer, your customs broker, or your carrier. We do not give legal, tax, customs, or shipping advice, and we do not carry your cargo.

4. Your account, your robot user, your credentials

1. You create the robot user. Inside your own courier software, you create a separate user for the robot. Do not give us an owner or administrator login, and do not give the robot more permissions than the work requires.
2. You store the credentials in your panel. They are encrypted at rest. We use them only to operate your own account, only for the automation you asked for, and never to reach anyone else’s account.
3. Keep your own logins safe. You are responsible for what happens under your panel accounts. Tell us right away at hola@estibra.com if you think someone got in who should not have.
4. Password rotation. We rotate the robot user’s password every day. If your system blocks that, tell us, because it changes how we secure the account.
5. You can turn it off. You can stop the robot from your dashboard at any time, without calling us.
6. We keep a log. Every action the robot takes is logged, and you can see it. That log is how we both find out what happened when something goes wrong.

5. What you promise about your own systems

By turning the robot on, you tell us and you promise us the following:

1. You instruct and authorize Estibra to log into and operate your accounts on your behalf, as your agent.
2. You hold a valid license or subscription for the courier software the robot will operate, and your account is in good standing.
3. You have the right to create the robot user and to allow automated access to your own account, and doing so does not require anyone else’s permission that you have not already obtained.
4. You will not ask us to access any account that does not belong to you.
5. You will tell us promptly if your software vendor objects in writing to the automation, or if your license changes in a way that affects any of the above.

We rely on these promises. We do not review your vendor contract, and we never accept your vendor’s terms on your behalf.

If you ever want the automation to be invisible to your vendor, say so and we will decline. We will not help hide the robot, and we will not help get around a technical block, a rate limit, or a CAPTCHA.

6. Acceptable use

You agree not to use Estibra to:

1. Access any account, mailbox, or system you are not authorized to use.
2. Break a contract you have with someone else, including your software vendor’s license.
3. Automate a system you do not have the rights to automate.
4. Share, resell, or sublicense your panel, your dashboard, or your robot to another company. One subscription covers one warehouse operated by you.
5. Handle cargo that is illegal, or do business with a person, company, or country blocked under United States sanctions or export rules.
6. Attack, overload, load-test, penetration-test, scrape, decompile, or reverse-engineer the service, or try to find its source code. If you want a security test, write to legal@estibra.com and we will arrange it in writing.
7. Send us data you had no right to collect, or upload malware.
8. Copy the service to build a competing product.

If you break this section, we may suspend the robot immediately (section 17).

7. Fees

1. One flat monthly price per warehouse. You pay one number per month, per warehouse location. Your price is the one shown when you signed up, or the one in your written order.
2. No per-package fees. We do not charge by shipment, by label, by scan, or by robot action. Volume does not change your bill.
3. What is included. Setup and configuration of the robot for your workflows, the local agent, your client panel, monitoring, adapting the robot when your courier software changes, and support by email and WhatsApp during Miami business hours.
4. Setup fee. A one-time setup fee may apply. It is waived for our first five pilot couriers. The waiver ends once five pilot agreements are signed, and we will say so on our pricing page when it does.
5. Pilot terms. If your order says “pilot”, these extra rules apply: the price is fixed for the pilot period stated in your order; you agree we may contact you for feedback; and either of us can end the pilot with 15 days’ written notice. Everything else in these terms still applies. A pilot is a real paid service, not a free trial, unless your order says otherwise.
6. Price changes. We can change your price with 30 days’ written notice by email. If you do not want the new price, cancel before it starts and you will never be charged it.
7. Taxes. Prices do not include sales, use, VAT, IVA, withholding, or similar taxes. If a tax authority makes us collect tax on your subscription, we will add it to your invoice. Each of us pays its own income taxes. If your country requires you to withhold tax from a payment to us, the amount we receive must still equal the invoice amount.
8. Your own costs are yours. Your courier software license, your internet, your computers, your printers, and your scales are your expense.

8. Billing, month-to-month, and cancellation

1. Month-to-month. There is no annual contract and no minimum term. Your subscription renews one month at a time.
2. Billed in advance. We charge your payment method on the same day each month, for the month ahead. The first charge happens when you approve and turn the robot on.
3. Late payment. If a payment fails, we will tell you and try again. If it is still unpaid 10 days later, we may pause the robot until it is paid. If it is unpaid 30 days later, we may close the account.
4. Cancel anytime. You can cancel from your panel, in one click, without calling anyone and without explaining why. You can also cancel by writing to hola@estibra.com.
5. What cancelling does. Your subscription stops renewing. The robot keeps working until the end of the month you already paid for, and then stops.
6. Refunds. We do not refund the current month. There is no cancellation fee and no penalty. If we end your subscription for any reason other than your breach — including under sections 9.5, 16.2 and 17.2 — we refund the unused part of the month you paid for. The same applies if you cancel because we materially reduced the service (section 9.6), or because we missed the uptime target for three months in a row, which our service level page also refunds. Those are the only refunds we give: if we suspend or end your account because you broke section 6 or the acceptable use page, the current month is not refunded.
7. Chargebacks. If something looks wrong on your invoice, email hola@estibra.com first. We would rather fix it than fight your bank about it.

9. Changes to the service, and changes to software you do not control

Your courier software belongs to someone else. It can change without warning, and when it changes, the robot can break. Here is exactly what we do.

1. We adapt. When your courier software changes in a way that stops the robot, we aim to have the robot working again within 5 business days of finding out. Some changes take longer. If we expect to miss that target, we will tell you and give you a new date.
2. We may pause. While we adapt, we may pause your robot rather than let it enter wrong data. A paused robot is safer than a confused one. Your staff keep working on the same screens they always used, by hand, and nothing is locked.
3. Credit for long outages. If your robot is paused for more than 10 business days in one month because of a change in software you license from someone else, and you ask us, we will credit that month’s fee toward your next invoice.
4. The kill switch. If your software vendor objects in writing to the automation, tell us. We will pause your robot within 3 business days of getting a copy of that objection, and we will help you export your configuration and wind down. We would rather stop than get you into a fight with your vendor.
5. If it stops being possible. If a change makes the automation impossible or unlawful to keep running for you, we can end your subscription with 30 days’ notice and refund the unused part of the month.
6. Our own changes. We can change, add to, or retire parts of the service. If a change materially reduces what you are paying for, we will give you 30 days’ notice by email and you may cancel and get the unused part of the month back.

10. Availability

1. What we promise, and where the number lives. We work to keep the robot running 24 hours a day and we watch it around the clock with our own monitoring. Our uptime target, and the service credits we owe you when we miss it, are on our service level page at estibra.com/sla. We keep them in one place so there is only one number to check. The credit in section 9.3 is separate and still applies.
2. Maintenance. We announce planned maintenance in advance by email or in the dashboard, and we schedule it outside Miami business hours when we can. Urgent security fixes may happen without notice.
3. Things outside our control. We are not responsible for downtime caused by your courier software, your internet, your electricity, your hardware, your email provider, or events described in section 20.6.
4. The service level document. Our service level page at estibra.com/sla is published, is in force, and is part of these terms. It is where the uptime target, how we measure it, what does not count against it, and the service credits are written down. If we change it in a way that matters to you, we will tell you by email before the change takes effect.
5. The robot is a helper, not a supervisor. Keep a human able to check its work. Section 14 explains why that matters.

11. Your data and privacy

1. Your data is yours. Shipment records, tracking numbers, consignee names and addresses, weights, label photos, and everything else your business puts through the service belongs to you. We claim no ownership of it.
2. We only use it to run the service. We process your data on your instructions, to operate the robot, support you, keep the service secure, and bill you. Nothing else.
3. We do not sell it, and we do not train AI models on it. No exceptions, no fine print elsewhere.
4. Forwarded email. You forward pre-alert emails to your Estibra address. We read those messages only to extract shipment and tracking data. No person at Estibra reads a message except to fix a specific failure you report, and that access is logged.
5. How we handle it in detail is in our privacy policy at estibra.com/privacy and in our data processing terms, which we send you on request at hola@estibra.com. Both are part of this agreement. For data belonging to your own customers, you are the controller and we are the processor.
6. Security measures are described at estibra.com/security. If there is a breach involving your data, we will notify you within 72 hours of determining it happened, with what we know and what to do.
7. On exit. When your account ends, we destroy the stored credentials and shut down our side of the connection, export your data to you on request, and delete it within 30 days. You should also disable the robot user inside your own courier software — it is your system and it takes seconds. Billing records are kept as long as tax law requires.
8. Anonymous statistics. We may use counts and timings that do not identify you or your customers to improve the service and measure reliability.

12. Confidentiality

1. Each of us may learn things about the other that are not public: your customer lists, prices, and workflows; our software, methods, and roadmap.
2. Whoever receives that information will keep it confidential, use it only for this agreement, and share it only with people who need it and are bound to keep it confidential too.
3. This does not cover information that is already public, that you already had, that someone else gave you freely, or that you worked out on your own.
4. If a court or law requires disclosure, tell the other side first if you are legally allowed to.
5. This section lasts for 3 years after the agreement ends. Trade secrets stay protected for as long as the law protects them.

13. Intellectual property

1. We own our software. The robot, the local agent, the dashboard, our code, designs, documentation, and the Estibra name and logo are ours and stay ours.
2. You get a license to use it. While your account is paid and active, you may use the service for your own business operations. That license ends when the account ends.
3. You own your data, as section 11 says, and you own your own business processes.
4. Feedback. If you tell us how to make the product better, we can use that idea without owing you anything. You are not giving up rights to your own business.
5. Third-party names. Product names belonging to other companies are their trademarks. See section 3.
6. No copying. You may not copy, modify, sublicense, or build a competing product from the service.

14. Warranties — what we do and do not promise

1. What we do promise. We will provide the service with reasonable skill and care, in a professional way, and in line with the description on our site.
2. What we do not promise. Apart from paragraph 1, the service is provided “as is”. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty from a course of dealing or trade usage.
3. We do not promise the robot will never make a mistake. It operates software we do not control, on data other people typed. Check its work. Keep a person able to review the exceptions the dashboard flags.
4. We do not promise your vendor will approve. We do not promise that automating your account complies with your license with your software vendor. That is your contract, and section 5 puts that call in your hands.
5. We do not promise a specific business result. No promise about savings, speed, headcount, error rates, or revenue, unless we put a specific number in a written order signed by both of us.
6. Some states do not allow certain disclaimers. If yours does not, the disclaimers above apply as far as your law allows and no further.

15. Limit on what we owe you

1. Neither of us owes the other for indirect losses. That means lost profits, lost revenue, lost business, lost or delayed cargo, missed deliveries, penalties owed to your customers, reputational harm, or cost of substitute services — even if we were told those losses were possible.
2. Our total liability is capped. Whatever the claim is, and however many claims there are, our total liability to you is capped at the total fees you actually paid us in the 3 months before the event that caused the claim.
3. What the cap does not cover. The cap and paragraph 1 do not apply to our fraud, our willful misconduct, our gross negligence, our obligation to indemnify you under section 16.2, or anything the law does not let us limit. Your obligation to pay fees you owe is also outside the cap.
4. Why the cap is here. The price is low because the risk is shared. If you need a higher cap, write to legal@estibra.com and we will price it.
5. Time limit. Any claim under this agreement must be brought within one year of when you knew, or should have known, about it.

16. Indemnity

1. You cover us for third-party claims, and the reasonable legal costs that come with them, arising from: your breach of a license or contract with your software vendor; your instructions to the robot; the data you send us; your breach of section 5 or section 6; your cargo; or your own violation of law.
2. We cover you for third-party claims that our own software, used as we intended, infringes that third party’s copyright, trademark, or trade secret in the United States. If that happens, we may also change the software, get you a license, or end your subscription and refund the unused part of the month. This does not cover claims caused by your data, your instructions, or your use of the service against these terms.
3. How it works. Whoever is being covered must tell the other side promptly, let them control the defense, and cooperate. Nobody settles a claim in the other’s name without written consent.

17. Suspension and termination

1. You can cancel at any time, as section 8.4 says.
2. We can end your subscription with 30 days’ written notice, for any reason, and refund the unused part of the month.
3. We can suspend the robot immediately if: you do not pay after the notice in section 8.3; you break section 6; your account is being used in a way that threatens the security of the service or another client; your software vendor objects in writing (section 9.4); or the law requires it. We will tell you why, and we will lift the suspension as soon as the cause is fixed.
4. Either of us can end this agreement immediately if the other seriously breaches it and does not fix the breach within 15 days of written notice, or becomes insolvent.
5. What happens on exit. Stored credentials are destroyed, we shut down our side of the connection, your configuration and data are exported to you on request, and your data is deleted within 30 days (section 11.7). You should also disable the robot user inside your own courier software — do not wait for us, it takes seconds. Your own courier software and your own account are untouched. You keep working on the same screens you always used.
6. What survives. Sections 11 through 16, 18, and 20, plus any fees you already owe, stay in force after this agreement ends.

18. Governing law and where disputes are heard

1. This agreement is governed by the laws of the State of Florida, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
2. Any dispute goes to the state or federal courts located in Miami-Dade County, Florida. Both of us agree those courts have jurisdiction over us and we will not argue the location is inconvenient.
3. Small claims carve-out. Either of us may bring a claim in small claims court instead, if it qualifies.
4. Talk first. Before filing anything, email legal@estibra.com describing the problem. We will try to sort it out within 30 days. Most things end here.
5. No class actions. Claims are brought individually, not as part of a class or representative action.
6. If a court sets aside part of this section, the rest of it still applies.

19. Changes to these terms

1. We can change these terms. If a change matters to you, we will give you at least 30 days’ notice by email to your account address and post the new version at estibra.com/terms.
2. The effective date at the top of this page always tells you which version is current.
3. If you keep using the service after the notice period, that is your acceptance. If you do not accept, cancel before the change takes effect and you will never be billed under the new terms.
4. Small corrections — typos, a clearer sentence, a new contact address — can be made without notice, as long as they do not change your rights or your bill.

20. General

1. The whole agreement. These terms, plus the privacy policy, the cookie policy, the security page, the acceptable use page, the service level and cancellation page, the data processing terms we send you on request, and any written order you signed, are the entire agreement between us. They replace anything said in a sales conversation, a WhatsApp message, or an email before signup. Your own purchase order terms do not apply unless we sign them.
2. If one part fails. If a court finds one part unenforceable, the rest stays in force and that part is narrowed to what the law allows.
3. No waiver. If we do not enforce something once, we can still enforce it later.
4. Transfers. You may not transfer this agreement without our written consent, except to a company that buys your business. We may transfer it to a company that buys ours, or to Estibra LLC once it is formed, and you agree to that transfer now.
5. Independent businesses. We are not partners, employers, or joint venturers. Except as section 5 describes for operating your own accounts, neither of us can commit the other to anything.
6. Events outside our control. Neither of us is liable for delays caused by things nobody controls: internet or power outages, hurricanes, floods, fires, strikes, war, epidemics, government action, or failures at a supplier we depend on. If such an event stops the service for more than 30 days, either of us may cancel.
7. Notices. Legal notices to us go to legal@estibra.com and to our mailing address, which we will give you on request. Notices to you go to the email address on your account. Keep that address current.
8. Language. These terms are written in English. If we give you a Spanish translation, it is for convenience, and the English version controls.
9. Using your name. We will not use your company name or logo as a reference or case study without your written permission, which you can withdraw at any time.

21. How to reach us

Estibra LLC (in formation)

Miami, Florida

Our mailing address and registered agent in Florida are available on request at legal@estibra.com.

• General questions, support, and privacy requests: hola@estibra.com
• Legal notices, trademark concerns, vulnerability reports, security testing requests: legal@estibra.com

Estibra is an independent product. Estibra is not affiliated with, sponsored by, or endorsed by CargoTrack or any courier-software vendor. CargoTrack and other product names are the trademarks of their respective owners and are used here only to identify the software Estibra works with. Estibra operates your own licensed account, using a user you create, with your authorization.

Last updated: 20 August 2026