Acceptable use

Questions and abuse reports: hola@estibra.com · Legal: legal@estibra.com

1. Who this applies to

This page applies to you if you use Estibra: the account owner, anyone you give a panel login to, and anyone at your company who touches the robot. You are responsible for what the people you invite do with it. This page is part of our terms of service, and breaking a rule here is breaking the contract.

It is short on purpose. The whole thing comes down to one sentence.

2. The one rule

Use Estibra only on accounts you own, with authority you actually have.

The robot does what one of your own employees could do, on your own screens, because you told it to. That is the entire legal basis of the service. Everything below is that sentence, spelled out.

3. Accounts and authorization

You may not:

1. Use Estibra on an account that is not yours — a customer’s account, a competitor’s account, a friend’s account, or an account belonging to another company you do not control.
2. Give us credentials you were not authorized to give us, or that belong to a person rather than to a robot user you created for this purpose.
3. Use Estibra in a way that breaks your own license with your courier-software vendor. You are the one who signed that license. Read it, and if it bars automated users, sort it out with your vendor before you turn the robot on.
4. Hide the automation from your software vendor if they ask you directly, or ask us to help you hide it. We will not.
5. Ask us to get around a technical block, a rate limit, a CAPTCHA, an IP block, or a security control that your vendor put in place. If your vendor blocks the robot, that is a conversation to have with them, not a wall for us to climb.
6. Keep using the robot on an account after the person who authorized it lost the authority to do so.

You confirm, every month you keep paying, that you hold a valid license for the software the robot operates and that you have the right to authorize a robot user inside your own account.

4. Other customers, and our systems

You may not:

1. Try to reach another customer’s data, panel, subdomain, or robot — by any method, including guessing addresses, tampering with requests, or using a bug you noticed.
2. Try to break into, disable, overload, or degrade Estibra: no denial-of-service, no load testing, no automated scanning, no probing of our hosts.
3. Reverse-engineer, decompile, or try to extract the source of the robot or the local agent.
4. Copy the local agent onto machines outside your own company, modify it, or repackage it.
5. Use a bug or a misconfiguration you found instead of reporting it. If you find one, tell us at legal@estibra.com — the security page explains the protection you get for reporting in good faith.

Testing our security is welcome under the rules on the security page. Testing it any other way is not.

5. Reselling and sharing

You may not:

1. Resell, sublicense, rent, or white-label Estibra, or run it as a service for another company, without a written reseller agreement signed by us. We are open to it — write to hola@estibra.com and we will talk. What we are not open to is finding out afterwards.
2. Share your panel login. Each person who needs access gets their own login, at no extra cost.
3. Run more than one warehouse on a single subscription. One fixed monthly price covers one warehouse. If you open a second one, tell us and we will price it.
4. Use screenshots of the panel, our documentation, or our name to sell a product that is not Estibra, or to suggest that we endorse you.

6. Data and cargo

You may not use Estibra:

1. To move, hide, or paper over shipments that are unlawful where they are picked up, where they land, or anywhere in between.
2. For any party or destination under US sanctions or export controls, or for anyone your own compliance rules bar you from serving.
3. To process personal data you have no lawful basis to hold. The consignee names, addresses, and phone numbers you send us are yours; you are the one who has to be allowed to have them.
4. To send us data you were told to delete, or data belonging to a customer relationship that has ended.
5. To store or forward anything unrelated to running your courier operation — we are not a backup service, a file locker, or a mailbox.

7. General conduct

You may not use Estibra to break the law, to infringe anyone’s intellectual property, to send spam or unsolicited marketing, to harass anyone, or to impersonate another business. You may not misrepresent Estibra as your own product or claim we are affiliated with your software vendor — we are not.

The service is for businesses. Do not use it if you are under 18.

8. What happens if a rule is broken

We would rather call you than cut you off, so in most cases the order is:

1. We call or write, explain what we saw, and ask you to fix it.
2. We pause the robot if the problem is live and cannot wait, and tell you the same day.
3. We suspend the account if it is not fixed, or if the breach is serious — unauthorized accounts, attempts to reach another customer’s data, unlawful cargo, or sanctions.
4. We end the contract for a serious or repeated breach, in writing.

Steps 1 and 2 can be skipped if waiting would harm another customer, break the law, or expose us to a claim. If we suspend or terminate for a breach of this page, the current month is not refunded. Everything else about ending the relationship — notice, export, deletion — works the way the service level and cancellation page describes.

If your software vendor objects in writing to the automation, we will pause your robot within a short, stated number of business days and help you exit cleanly. That is in the terms of service, and it is there to turn a lawsuit into a phone call.

9. Reporting a problem

• Someone is misusing Estibra: hola@estibra.com
• You found a security weakness: legal@estibra.com (see the security page)
• You are a software vendor with a concern about us: legal@estibra.com. A real person answers, and we would much rather have the email than the letter.
• Anything else: hola@estibra.com

10. Changes to this page

We can update this page with 30 days’ notice by email to the contacts on your account. Continuing to use the service after that is acceptance. The date at the top always shows when the current version took effect. Everything at Estibra is month-to-month, so if you do not like a change, you can cancel instead.